Operational Manager Community Later Life and Dementia Services

This is new and exciting opportunity to lead, develop and enhance our service provision for those within our Community Later Life and Dementia Services. The Operational Lead will have oversight of the whole service and will work closely with our Locality Operational Leads to support neighbourhood working as part of the wider Community Transformation for Mental Health. They are responsible for ensuring the high quality and effective delivery of theCommunity Later Life and Dementia Services alongside wider community Mental Health Services . They will be managing financial, physical and human resources to comply with the requirements of robust operational governance and delivery against commissioned specifications.,

• To be responsible for the delivery of Community Later Life and Dementia Services.
• To regularly report, to senior managers and commissioners, on the performance of services, providing expert advice on professional practice and operational issues within the team.
• To hold overall accountability for service budgets, with support from Operational Finance Manager and oversight from Deputy Service Director.
• To work collaboratively with commissioners and other providers to identify needs, evaluate priorities and where necessary implement the appropriate changes in service delivery.
• To ensure seamless episodes of care to service users, ensuring they are seen in the most appropriate place in a timely manner acting on feedback as appropriate.
• To support the Service Director and Deputy Service Director of Community Physical health, mental health and learning disability Services, on relevant projects/developments across Adult Community Mental Health Teams including policies, performance, service developments and multi-disciplinary team working.
• To lead on the development of, and manage the implementation of, service improvements, in conjunction with the Deputy Director of Community Mental Health Services, led by national and local service priorities such as community mental health transformation.
  
  We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.