Operations, Insight Analyst: To produce high-quality analysis and insight reports on all activities the Underwriting Delivery team is responsible for (exception reports, operational performance reports, data quality reports, trend analysis etc.). This is a pivotal role to deliver first-class insights contributing to the creation of a strong team identity and reputation as part of a brand new function and ultimately enhance decision-making. In addition to strong analytics platforms experience, Lloyd's market knowledge and the ability to interpret and convert data into meaningful insights is essential. Responsibilities: Assist with the development of new and enhance existing management information (MI) reports to promptly notify relevant parties of any perceived new risks, failures, quality or performance issues. Where gaps are identified, build MI / performance reporting suite for various stakeholders / committees across all services with compelling insights that answer key business
questions in collaboration with the Central Data Office. Conduct both data-led and qualitative analysis. Work closely with the business on process enhancements as and where data quality issues are identified. Where data quality or performance issues are identified as part of the newly created insight reports, liaise closely with the relevant Underwriting Delivery teams and provide feedback and guidance on process improvements / additional controls, which can be implemented to address and eliminate issues. Analyse and interpret the weekly and monthly processing statistics provided by internal or outsourced teams and raise any anomalies with the management team. Work closely with the Data team in the creation of intuitive dashboards and data visualisations that showcase the latest analysis and findings with commentary tailored to the relevant audience. Assist the Senior Operations Insight Analyst with discussions with business stakeholders to interpret data analytics and foster data
awareness, enhancing decision-making. Actively participate in presentations where required taking an active role in sharing key learnings and best practice. Support to implement, review, manage and interpret exception reports on a weekly basis. Support the Head of Underwriting Operations with the completion of regulatory returns. Assist with creating a reporting and insight framework across all Underwriting Delivery teams by leveraging opportunities offered through standardisation, automation, self-service solutions and artificial intelligence (AI). Ensure that company procedures and systems are followed and maintained, as per procedures and compliance manuals. Provide support in respect of new projects or initiatives, as and when needed. Any other ad-hoc tasks, as necessary.

Lloyd's and London Market experience across multiple business lines. Knowledge of Lloyd's Delegated Authority business. Strong analytical skills. Ability to work with and interpret large volumes of data, specifically Excel data. Substantial experience in data visualisation tools (Power BI) and other data analytics platforms in order to enhance existing and implement new MI and Reporting. Ability to handle a diverse range of priorities and tasks in parallel. Delivery focused and deadline driven. Excellent communication and collaboration skills to work with business leaders and support decision making. Exceptional attention to detail. Change centric - with a focus on continuous improvement. University Degree and/or relevant professional qualification CII qualifications (preferred) Process Improvement (e.g. Lean Six Sigma)