Operations Payouts Team Leader

As an Team Leader in operations, your role will be pivotal in optimising our service to our customers as well as the development and performance of our people. The role will encompass either or both of two key elements Service Delivery and People Management. Find out more here about how you can unleash your full potential at DLLDay to day: Supporting and deputising for the team leader in providing operational excellence to our internal and external customers: Service Delivery

• Providing key operational metrics to drive operational excellence
• Identifying root causes of process issues and managing resolutions
• Working on key process improvement projects
• Facilitating and training members to run huddles
• Handling and solving of operational incidents and complaints
• Determining, monitoring and managing of team service levels
• Working across departments to resolve hand-off issues
People Management
• Performance management of team members
• Supporting development and progression of Assistant Team Leaders
• Managing the change impact of new technology on people
• Working with the training manager to develop high impact training for the team
• Allocation of work
• Managing resource levels at key periods
• Identifying team and individual development needs
• Member onboarding
  
  3+ years people management experience
• A background in Leasing/Asset Finance
• Exceptional relationship management skills
• Proven problem solving capabilities
• Strong analytical skills and affinity for data.
• A positive and flexible outlook
• Resilient.
• Proven performance management skills
Ideally, they will also have (but not required):
• CPI qualification
• Project management skills
• Change management skills
• Experience in the Construction, Transportation & Material Handling.
Choose wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:
• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLLSettling in At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world


• 25 days paid annual leave (plus public holidays) based on a 35-hour working week.
• Short Term Incentive Plan based on DLL results and personal performance.
• Non-contributory (employer-funded) pension scheme.
• Private Healthcare Scheme
• Two working days per year volunteering for a local charity
• Career development opportunities: online learning, member development programs
• At DLL we stimulate your health and wellness e.g., fun, health & vitality activities organised by our True Energy team.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
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