As we expand our business in Europe, we are looking for a German-speaking Operations (Reservations) Team Manager. This is a hybrid or remote role (in the UK) to assist our day-to-day running of the Operations Department. You will support a team of Business Travel Consultants, promoting our company values and behaviours, culture and work ethic. Primary responsibilities will include:

• Ensuring there is a constant and consistent focus on quality of service across their team and that customer service levels are of the highest standards in the industry.
• Managing teams to exceed targets and standards through ensuring a coaching culture, supporting team development and challenging under performance.
• Being a first point of escalation for price matching, customer issues or feedback, investigating and resolving initially, before looking for opportunities to improve procedures to reduce reoccurrence.
• Identifying training needs of team members and work with L&D to provide the necessary support
• Managing the workload within the team throughout the day to maximise productivity and achieve SLAs
  
  Excellent written and verbal communication skills in German and English
• Team Manager / Team Leader / Assistant Team Manager experience gained in a fast-paced TMC / travel industry environment
• Good GDS knowledge; Amadeus/Galileo preferable but cross-training can be undertaken
• Excellent organisational skills, the ability to work under pressure and prioritize own workload
• Strong experience of nett fares, including airpasses and RTW fares preferable
• Ability to plan current and future workloads
• A "lead by example" work ethic to drive first class customer service from the reservations department with all clients, suppliers and Diversity departments
  
  With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do., Welcome to Diversity Travel - We are a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers and providing responsible travel solutions. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
PASSIONATE - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive. BOLD - We embrace innovation and challenge the status quo to deliver outstanding results. MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.


• Salary to £39k plus OTE bonus (on average of £4k; links to performance) per annum
• 32.5 days Annual Leave including bank holidays, rising to 33.5 days after 12 months of service
• Employee Assistance Program
• Healthcare Cash Plan
• Life Assurance
• Option to buy or sell additional annual leave
• Excellent opportunities for progression in a fast-growing company.
• Access to discounted staff travel
If you are interested in the Operations Team Manager (German-speaking) role and meet the criteria above, then please get in touch. Our working hours are 8.45am - 5.30pm Monday - Friday; with 1 weekend shift (either Saturday or Sunday) in every 6 weeks. This is a hybrid (3 days in the office) or a remote role in the UK.