We have a great opportunity for an Operations Technician to join our Operations team, to support and assist the Operations team to provide a world class customer service function. You'll work closely with all other departments in the business and provide support to the Operations Management team., Reporting to our Service Manager, you'll support the Operations Function in delivering kinder banking and ensuring our customers receive exceptional service. You'll work closely with other departments, in particular Distribution and Customer Care:

Prepare and submit all regulatory reports as required by Operations.

Quality control and assurance checking

Audits, checks and feedback to Team leaders.

Creation of process maps

Validating and if necessary, amending/updating training notes on a regular basis

Maintaining and updating process manuals

Horizon scanning to ensure compliance to the most up to date information.

Complete all necessary regulatory and society reading and assessments

Folder maintenance

Actively review processes for process improvements

Subject access requests completion

Authorisation checks as required

Ensure suspense accounts are balanced and outstanding items chased with relevant team

You'll also understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures to minimise risks.

We're looking for someone with the ability to communicate with people at all levels - build and sustain relationships with the business and stakeholders, as well as working 'on the ground' with people across all areas. You'll have the ability to work to deadlines and be adept at progressing tasks both as part of a team and on your own initiative.

Key skills, abilities and behaviours:

Building relationships - work as one team to resolve issues in a professional manner.

Operational Excellence - understand how strong operational delivery supports the vision and strategic plan of CBS, can ID, challenge, develop and implements new and improved processes.

Risk Aware - to be conscious of and report risk as necessary/Identified.

Customer focused -to act with integrity and treat customers fairly

Cumberland Building Society
Carlisle, CA3 0JF
Contract
Working at the Cumberland, you become part of something special. We're a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We're on an exciting transformational journey with our people firmly at the forefront of our plans., This role will be based out of our Head Office in Carlisle; we operate a hybrid working policy allowing the successful candidate to work flexibly between the office and home as required. The team currently work together in Head Office one day per week.

Salary - up to £27,293 p.a. depending on skills and experience.

Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and Development opportunities - We want you to grow in your role. We'll work together to support your personal and professional development.

Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.

Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.

Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.