Outpatient Clerk

An exciting opportunity has arisen for an Outpatient Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times. Departments are located in multiple sites across the Trust and staff are required to work across all locations, however, will have a main base at the Royal Victoria Infirmary.

• Interview Date: 5 December 2024
• 37 hours 30 minutes/week (08.30 to 17.00 (1 hour lunch) Monday to Friday)
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
  
  They will be required to work using their own initiative and seek advice where appropriate.
They will need to possess good communication skills to ensure that high standards of patient care are maintained, with patient queries being addressed in a prompt, effective and polite manner. The role requires standard keyboard skills and involves the use of VDU / IT equipment for long periods on a daily basis. Previous reception/clerical experience would be desirable but not essential.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.