Outpatient Services Operational Manager | East Kent Hospitals University NHS Foundation Trust

To support the Outpatient Service Manager in the operational delivery across the Reception Services, Health Records, Access to Records across seven sites. The role is varied within each of the areas listed above with additional support from two other operational managers to assist being visible and supporting Supervisors with their teams. It is often challenging and also rewarding as we are always looking at ways to improve the service based on future requirements of the Trust and Service. We work hard toassist in the patients' journey within the Outpatient Service from booking the appointment, to retrieving the health care record, booking them in at reception for the appointment and completing Subject Access Requests in a timely manner, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.

To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change as listed within the Job description. To support and be responsible for the management, development and empowerment of the Supervisors and teams within the service.

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.

We care about our patients and our people.We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike.With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Access the full job description and person specification located in the supporting documents to download below.

If you have any further queries please contact the line manager using the contact details listed.