Outpatient Services Supervisor

The main aspects of the role will include: + Promoting excellent Customer Care sharing knowledge/experiences with others and assist in training to promote a better-quality service. Using the relevant reports Patient Tracking Lists to monitor the No Outcome Report and escalating to care groups any issues.

• Validation of Patient Initiated follow up and highlighting to care groups
• Organisation of maintenance repairs or reporting of faults.
• Responsible for ordering stationary and other equipment whilst monitoring and maintaining stock levels using NHS Supply Chain and Agresso.
• May be required to organise events and co-ordinate conferences in relevant areas.
• Organisation of work allocation, annual leave and staff rotas ensuring all are on Health Roster and service is covered at all times.
• Working flexibly across the organisation, covering the work of colleagues during peak periods or absence.
• To ensure sickness absence is monitored and managed in line with the Trust Polices
• Ensure Recruitment is managed in line with Department expectations
• Ensure Health and Safety /Manual Handling is maintained within the Department and relevant folders are up to date
A full list of the main duties of the job can be found in the Job Description., Please scroll down to access the full Job Description and Person Specification located in 'Documents to download'. If you have further queries please don't hesitate to contact the line manager using the contact details below.

Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/ Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the 'We are the NHS' campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed. There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We're on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there's never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework. We'll close this job advert once we've received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on who are happy to help. We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport. The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements. The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles. Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check. Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria. We operate a no-smoking policy on all our sites and grounds.

hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.