Palo Alto Engineer - Prisma
Flint UK Technology Services, Can be based anywhere
Palo Alto Engineer - Prisma
Salary not available. View on company website.
Flint UK Technology Services, Can be based anywhere
- Full time
- Temporary
- Remote working
Posted 1 week ago, 14 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 06a17d4d15fa41d5b7f9fecaae8754a7
Full Job Description
- Provide configuration review, troubleshooting, and best practices assistance to the partner to aid in the resolution of customer issues.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
- Gather and retain partner-specific documentation in a secure location for ease of troubleshooting.
- Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Occasional travel may be required to customer sites in Germany.
More than 4 years of experience working with Palo Alto Networks technology in a client/partner-facing technical role. - Excellent written and verbal communication skills.
- Required experience with TCP/IP.
- Strong experience with Palo Alto Networks products and technology.
- Strong experience in Routing & Switching (OSPF/BGP/VLAN/STP).
- Experience with Authentication Protocols is a plus (Radius/TACACS).
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
- BA/BS in computer science or equivalent or equivalent military experience required Certifications PCNSE or PCNSC1
Direct job link
https://www.jobs24.co.uk/job/palo-alto-engineer-prisma-124921558