Part Time Admissions Assistant - Adult Community Learning

The Admissions Assistant will be responsible for maintaining electronic records and processing enrolments and registrations in line with Education Skills Funding Agency requirements.,

• Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
• Ensure the timely collection and analysis of customer information to determine eligibility for course enrolments in line with ESFA funding requirements.
• Ensuring data inputting and maintaining data records on ACL MIS system including the accurate recording, monitoring, and tracking of data whilst adhering to GDPR requirements.
• Ensuring all records are accurate and meet ESFA funding requirements and service quality assurance processes by monitoring reports and learner activity including, where necessary, contacting customers to obtain necessary information.
• Ensure the collection, receipt and security of monies and payment systems to contribute to the effective processing of income and expenditure.
• Support the MIS and funding manager to ensure the timeliness and accuracy of ESFA reporting.
• Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do.
  
  The role requires excellent customer service and administration skills, the ability to use systems to accurately record data and key information about our learners. To be able to apply multiple processes and procedures from different curriculum areas within the service., Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
• Proven customer service and communication skills for face to face, phone, email, and remote interactions.
• Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
• Experience of accurate input of data with the ability to review, amend and produce management information.
Desirable:
• Experience of working in a customer-focused environment, with good communication skills to engage with adults and those with special needs.
• Experience of engagement with a diverse range of learners with a wide range of needs and culturally diverse backgrounds.
• Requirement to travel between centres as and when needed - driving licence desirable.
  
  ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement., As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service