The successful candidate will work closely with all areas of the business to support the key account customers. The Customer Support Key Account is responsible for managing the day-to-day running of the key accounts, processing all orders in a timely manner, highlighting any issues or delays, building strong relationships with your accounts and providing exceptional customer service and support. Working 8am to 4.00 Monday Tuesday /4.30 and 1pm to 4pm Wednesday.18-20 hours with a degree of flexibility The Customer Support Key Account responsibilities will include:

• Liaise with delivery companies
• Ensure orders are processed accurately and in a timely manner, and ensure the customer is aware of delays
• Ensure authorisations are completed and attach supporting documents to SAP
• Keep accurate records of correspondence with customers, log queries and complaints via internal systems
• Support the smooth running of your customers' accounts daily
• Ensure administration is in line with Group, Company or Statutory requirements.
• Resolve customer complaints
• Process customers complaints
• Process discrepancies related to logistics, raise concerns and ensure system notifications are triggered.
• Maintain communication with customers on query resolution, escalating issues to the Customer Service Manager
• Provide pricing and delivery information in a timely manner
  
  Have minimum 5 GCESs, including English and Maths
• Have previous customer service experience.
• IT literate