Can you support our Extra Care community to remain independent with a little tailored help? Every day, residents in our Extra Care schemes face challenges that impact their independence and wellbeing. As our Housing Support Officer for Extra Care, you'll provide the vital support that helps them sustain their tenancies, maximise their income, and live connected, safe lives as part of a vibrant community. Imagine being the key person who creates the perfect balance between independence and support-transforming housing units into true homes for people who need more than traditional sheltered housing offers. What you'll be doing

• You'll be the friendly face of St John's Court, supporting residents across our 30 one- and two-bedroom flats while working alongside B&NES Council care staff who provide 24/7 personal care
• You'll develop personalised support plans with residents, focusing on maintaining their independence while preventing escalating needs
• You'll create a vibrant community by arranging social activities and events that keep residents connected and engaged
• You'll coordinate support alongside B&NES Council's care staff, helping residents make the most of their community and its shared facilities
• You'll be the go-to person for housing matters, conducting regular safety checks, managing on-site facilities, and ensuring everything runs smoothly.
  
  You're a people person with genuine compassion for older adults and a commitment to helping them live independently. You have experience working one-to-one with customers to develop support plans and understand the unique balance between providing support while promoting independence.
You're highly organised, with excellent record-keeping skills and the ability to maintain accurate information systems. You're comfortable with technology, including Microsoft Office, iPads, and mobile working tools. You have experience working in a customer-focused environment, whether in supported housing, social care, or a community setting. You excel at networking and building relationships with various agencies, including the on-site care staff, to ensure coordinated support for residents. You're skilled at arranging engaging community activities and events that help residents connect with each other and maintain active social lives. You communicate effectively at all levels, both verbally and in writing, and remain positive, flexible, and consistent. A full driving licence and access to a suitable vehicle is essential for this role, as you may need to travel between locations and occasionally transport residents to appointments. Most importantly, you're passionate about creating a vibrant, supportive community within our Extra Care scheme, helping residents maintain their independence with dignity while ensuring they receive the support they need.

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide., Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from any diverse background and abilities. We are also a recognised 'disability confident' employer. If you think you are right for this role, we encourage you to apply! If you need support to assist you to make an application or attend an interview, then please email our recruitment team at and we will be happy to help. Curo Group

Beyond a salary of £12,063 and the chance to make a real difference every day, you'll get:
• 26 days annual leave per year pro rata (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing.