Patient Advisor (Receptionist / Administrator) - Central Surgery

The main duties of the role will include:

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
• Ad hoc administration tasks
  
  The practice are ideally seeking someone with previous work experience within a GP practice who is a good communicator and able to provide an excellent level of customer service to patients., Prior experience working within a GP practice
• Previous experience using EMISweb
• Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team
• Caring and empathetic nature
• Ability to remain in pressurised situations
  
  Kingston GP Chambers (GP federation for 20 practices across the borough of Kingston) are supporting Central Surgery to recruit a talented and enthusiastic Patient Advisor.
The surgery is based within the purpose built Surbiton Health Centre, and is one of four GP surgeries based within the health centre. The practice is part of the Surbiton Primary Care Network (PCN). Central provides an excellent level of care to approximately 13,000 patients in the Surbiton area. The area is benefitted by superb transport links (both rail and bus) and is in close proximity to the A3. The successful applicant will be joining a well established and supportive reception/admin team, which is supported by a wonderful practice management team as well as GP partners., Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston. Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes. In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays. Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience. We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community. We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services.

Working Schedule: 5 days a week between operating hours with flexibility to cover other sickness and annual leave on weekdays Salary: £11.50 per hour rising to £12 per hour after successful completion of probation (6 months), £11.50 an hour Salary will increase to £12 after probation