An exciting leadership opportunity, the Patient Booking Hub Manager is accountable for the strategic development and operational delivery of the Trust Patients' Booking Hub, ensuring it meets the Trust objectives.
The role will be responsible for the delivery of an outpatient booking experience that is consistent; patient focussed and incorporates the best of available user-friendly technology and will have a vital role in the safe deployment of the new electronic patient record software in the summer of 2025.
The role will oversee the remaining transfer of identified directorate booking services into the Patients' Booking Hub., The post holder will be accountable for the management of the Patients Booking Hub in its resilient delivery of agreed outpatient booking services in support of speciality operational plans.
The Patients Booking Hub Manager will work in partnership with the Connect EPR programme and Administrative Professionalisation (APP) Programmes to increase support, learning and development to administrative colleagues and provide a transparent career structure for administrative colleagues within the Patients' Booking Hub.
The post holder will drive a culture of continuous service improvement within the Patients' Booking Hub and work with the Assistant Chief Operating Officer to define future outpatient booking strategy. The Patients' Booking Hub Manager will also act as a deputy to the Deputy Chief Operating Officer in relation to Trust wide elective care issues within a delegated remit.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers., You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.