Patient Care Advisor

At Healthshare we are a hardworking, friendly and fun team who want to make a positive difference to the health and lifestyle of our patients. Working closely with fellow administrators within a busy referral management environment, each day that presents itself will be exciting, upbeat and different from the next. In this varied role you will need to demonstrate a high level of patient care, a flair for handling high call volumes, be able to deal with complex cases and sensitive information, whilst interacting with patients to direct their care. All of the administrative functions are completed using an electric patient booking systems. For this position you will need to be a good communicator and have an eye for detail, as well as being organised, concise and organised in order to carry out and complete tasks set. Prior experience of call management & entering data into a number of systems would be beneficial but is not essential as full training will be provided on site. There will also be the potential to progress within your role and develop new skills. The site is on a main bus route, but if you chose to drive there is free parking available. There is also creche and gym facilities available on site. Our current opening hours are 7am - 7pm, Monday to Friday, and 8am - 1pm on a Saturday (rota based). We are looking for full-time staff and also part-time staff who can work late shifts until 7pm.,

• To support the RMC Manager & Deputy Manager in the execution of their role.
• To be the first point of contact of communication with patients, relatives, healthcare professionals and other callers.
• To help in the day to day smooth operation of the admin office. Any addition roles as directed by the RMC Manager or their nominated deputy.
• To undertake their duties in a safe and professional manner.
• To operate the patient booking system across the organisation managing the clinical diaries.
• To contact and book patients into appointment slots for assessment and treatment
  
  We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients. We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence. We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration. We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.


• 25 days annual leave (plus Bank Holidays) and option to buy/sell
• Private Healthcare (Benenden)
• Company Pension Scheme
• Life Assurance
• Blue Light Card
• Refer a Friend Scheme
• CPD Opportunities
• Wagestream
• Reward Gateway
• Cycle to Work Scheme
• Smart Tech
• EV Car Scheme