Patient Care Advisor

An opportunity has arisen for a Band 3 Patient Care Advisor hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre. The post holder will be responsible for providing a high-quality administrative service booking appointments, registering referrals, recording clinical outcomes and handling patients via phone,

• To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations
• To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner.
• To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times.
• To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained.
• Capacity & Demand Scheduling - identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately.
• Support the Patient Access Supervisor / Team Leader to deliver RTT and other National Targets.
• To Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.
  
  The successful candidate will need to have excellent communication skills including outstanding telephone manner and organisational skills and work well under pressured environment.
They should poses excellent IT / Data input skills, be competent with keyboard skills and demonstrate an understanding of confidentiality., Qualifications Essential Educated to GCSE level or equivalent. Desirable ECDL or equivalent experience Knowledge & Experience Essential
• Experience of accurate and timely data entry
• Good IT skills needed, preferably acquired through ECDL course to operate PAS system, local databases and internal software systems.
• Experience of working in a team
Desirable Previous experience working in a hospital / Customer Services environment.,
• Excellent communication skills
• Ability to work using own initiative
• Reliable and committed
• Professional approach to work and colleagues
• Able to develop good working relationships
• Ability to demonstrate understanding of issues relating to confidentiality and when dealing with sensitive situations
• Ability to organise own workload and work under pressure to meet NHS targets / deadlines
  
  The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both.
The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009. With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.