An exciting opportunity has arisen to join the Patient Experience Team (PALS and Complaints) in a role that provides essential administrative support.

We are a liaison and advice team signposting individuals through various means, including directing them to the right resources and linking them in with the appropriate team.

The team patient-facing and handle all complaints, concerns, and feedback submitted to the Trust.

The focus of the team is to support positive change for users of mental health services, their carers and families to ensure their queries are responded to effectively and efficiently in a recovery focused approach., The main duties within the Patient Experience Team is to provide administrative support which includes, dealing with telephone enquiries, signposting, inputting surveys, sorting post, attending meetings, using Microsoft applications and Trust systems.

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do