Patient Services Adviser

The successful candidates will: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way. This role predominantly involves telephone work but also includes the provision of clerical support to clinical staff and other members of the practice team.

You will need to be a good team player and a people person, have strong IT and organisational skills, be of an unflappable nature and have an excellent ability to multi-task. The role involves a significant amount of telephone work. Flexibility to cover holidays and sickness will be required. The roles available are part time, with shifts between the hours of 07:45 and 19:00.

We are a sociable and supportive Practice, with an excellent clinical team and highly efficient Patient Services and Dispensary teams. We are a large Practice with over 13,000 patients currently registered and have a fantastic team of over 80 staff members. The Practice holds regular in-house and multi-disciplinary meetings, including complex care, significant event meetings and educational sessions. We are a training practice for doctors and are very supportive of personal development for all staff.