Glastonbury Health Centre is looking for a Patient Services Coordinator to join our growing team. As a Patient Services Coordinator you will play a crucial role in ensuring the smooth and efficient operation of the front desk and administrative functions within the Practice. You will work in a fast-paced environment and communicate effectively with a wide range of stakeholders. This role is one of the most important in the practice, providing the link between patients and clinicians and taking responsibility for ensuring a positive experience for our Patient., Main Duties include

• To create a welcoming and friendly environment for patients when they are in the surgery, by overcoming communication barriers and treating patients with compassion and respect.
• Create and manage AskmyGP requests through active signposting.
• Registering new regular and temporary patients, in accordance with Practice guidelines.
• Co-ordination of electronic patient records, updating with clinical documents and any action taken regarding patient care.
• Ensuring accuracy of clinical documents/referrals and transmitting appropriately, whilst complying with local and national referral guidelines.
• Manage incoming post and documentation, coding documents and ensuring follow up actions are complete.
• You will also become a Shift Leader for the team once per week, with duties including allocating tasks to admin team members, scheduling break times to ensure adequate cover, and taking responsibility for the effective completion of work during the shift.
  
  Glastonbury Health Centre, located in the heart of Glastonbury, Somerset, is a patient-centered practice dedicated to providing comprehensive healthcare services to approximately 6,100 individuals. Our team comprises two GP Partners, supported by salaried GPs, advanced nurse practitioners, skilled nursing staff, and a proficient administrative team.We foster a supportive and collaborative work environment that emphasises the well-being of both patients and staff. Joining Glastonbury Health Centre means becoming part of a forward-thinking team that values professional growth, teamwork, and the delivery of exceptional patient care.
100Fold CIC is an established Community Interest Company, recruiting on behalf of Glastonbury Health Centre. Our aim is to provide people and solutions to support local Primary Care; re-investing any surplus into services that benefit the people of Somerset.