PCN Operations Manager and Digital & Transformation Lead

We are seeking an experienced, forward-thinking leader to take on the role of PCN Operations Manager and Digital & Transformation Lead for The Vale Primary Care Network. This is an exciting opportunity to shape local health services, lead meaningful change, and work at the forefront of innovation in primary care.

You will lead the operational delivery of key services across the PCN, including Enhanced Access, ARRS workforce development, and digital transformation programmes such as EMIS Hub, cloud telephony, and digital triage. This role combines hands-on coordination with strategic leadership and system-level collaboration.

Based in South Worcestershire and supported by a proactive team and federation infrastructure, this role offers variety, autonomy, and impact. You will work closely with clinical leaders, practice managers, and wider stakeholders to improve patient outcomes, reduce inequalities, and future-proof local care.

If you're passionate about making services work better, confident in managing teams and digital change, and want to play a pivotal role in transforming primary care, wed love to hear from you., As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across The Vale PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage.

You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders.

This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care.

SW Healthcare Trading As Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.