People Officer

The People Officer will report directly to the People Operations Manager and will support the delivery of end to end people services for the SFO which incorporates the onboarding of new employees, workflows to support the employee processes for current employees, payroll and providing clear guidance for people who have chosen to exit the SFO. As part of the transition to a People and Culture service provision, the services provided through the People Operations team will be likened to that of ‘level 1’ service provision of a helpdesk type activity.
People operations is a customer focused, fast paced, varied and exciting area of work within the whole People and Culture team. The team will draw on data sources, feedback and digital solutions to deliver an efficient and effective first stage support for all people related enquiries across the SFO.
This role is part of a wider People and Culture team who are responsible for providing a range of front line support services and guidance to the business.
We are looking for someone with a positive outlook, who is motivated to help us deliver high quality recruitment and attraction services and who wants to support our efforts to make continuous improvements to how we work. You will be one of two People Officers responsible for delivering a professional resourcing service including recruitment, selection, appointments, onboarding, inductions and any other people related administration and project work., + Working collaboratively across the team to provide payroll service in collaboration with the Crown Prosecution Services payroll team (who provide our payroll service) to ensure that we provide them with the relevant transactional information within the agreed monthly timeframe and that staff are paid correctly each month.
+ Support the People Operations Manager in identifying and suggestions to continually improve the efficiency of our payroll processes and services.
+ Support the Pay and Reward Manager in carrying out pension activity in line with our employer responsibilities, ensuring our monthly interface is below the target error rate set by the Cabinet Office and responding in a timely manner to data requests.
+ Keep up to date with employee related legislative changes and support managers in regular calls with the pension account manager.
+ Support with case management of employee relations cases, either with level 1 investigations or taking notes in meetings to support the People Business Partners, People Operations Manager and/or managers in operational areas of the SFO.
+ Monitor use of reward and recognition schemes across business areas, manage the Simply Thanks voucher scheme to ensure timely payment and lead on implementation of pay awards for permanent and agency staff
+ Support the Talent Acquisition team to complete onboarding activities for new starters, including the issuing of contractual information to the new starter.
+ Provide support and guidance to other members of the team, when required, in carrying out transactional activities around Finance, payroll, reward and onboarding activities.
+ Support the team with continuous improvement to our services and with the transition to a new HR Information System (HRIS) expected for implementation later this year.
+ Share responsibility for the People and Culture mailbox, especially focused on responding to general and payroll related queries and providing timely and professional advice or allocating emails to the relevant team member to respond where appropriate.
+ Work with People and Culture colleagues to include wider project work, contributing to and taking minutes at meetings, and assisting team members in the wider delivery of effective People and Culture services.
For more information about the role and for a full list of key responsibilities, please see attached Job Pack., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Communicating and Influencing
+ Managing a Quality Service
+ Delivering at Pace, The interview will be a blended interview assessing behaviours and assessing the essential and desirable experience criteria. (60 mins)
Behaviours being tested are:
+ Making Effective Decisions
+ Communicating and Influencing
+ Managing a Quality Service
+ Delivering at Pace
Full details of the interview process will be made available to shortlisted candidates in the invite to interview.
Timetable
Advert closes 1st December 2024
Interviews are expected to take place w/c 9th December 2024
All dates are indicative and subject to change.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Experience of working as part of a generalist HR team to provide level 1 advice and guidance to line managers and staff.
+ Experience of carrying out pay, pension and reward advice and supporting people across the wider team to deliver specialist services.
+ Experience of managing a multi discipline inbox to answer and respond to queries.
+ Experience of working as part of a team to deliver an effective support service.
+ Confident in dealing with customer queries and resolving issues in a professional and timely manner.
+ Good attention to detail, planning and record-keeping, in particular, and in relation to sensitive data.
Desirable criteria are:
+ CIPD associate membership
+ Experience of minute taking
Interview stage
Behaviours and Essential Experience criteria as outlined in the job pack will be tested at interview.
Candidates will complete an attention to detail written test. (20 mins)

Alongside your salary of £28,506, Serious Fraud Office contributes £8,258 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions
Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.
Discretionary performance-related bonus scheme.
Interest-free season travel ticket, bicycle loan and cycle to work scheme.
Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.
Opportunities for learning and development.
Flexible working arrangements and family-friendly policies.
Voucher for eye care and discounted spectacles.
Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/
Maternity and paternity leave provision over and above the statutory entitlements.
Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:
+ Discounts with high street retailers
+ Savings on grocery shopping at a range of supermarkets
+ Special salary sacrifice and recognition schemes
+ Reloadable gift cards and e-cards
+ Instant vouchers
Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk