The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities. Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK's biggest challenges and build meaningful connections.Why This Job Matters: In this pivotal role, you will ensure that all Tier 2 people relations (employee relations) case matters are managed in accordance with BT Policy, Process, and Employment Legislation. You will oversee a values-driven and inclusive People Relations (PR) case service, ensuring that all cases are handled with fairness, consistency, and a human-centric, risk-managed approach. Managing a team of PR professionals, you will provide advice and guidance to managers and leaders across the full spectrum of PR cases for BT Group, including conduct, conflict, capability, new joiners, exits, and health & wellbeing matters. Your guidance will ensure the delivery of best-in-class people relations solutions. You will maintain holistic oversight of the case landscape across BT Group, ensuring the efficient and effective delivery of the case service. Additionally, you will identify case insights and themes that drive continuous improvement and enhance the colleague experience.

• Proven experience managing an employee relations case team who manage a high-volumes of cases, ensuring optimal performance and team cohesion
• Deep knowledge and experience in handling a wide range of ER-related case matters, providing expert guidance and support
• Strong capability to evaluate data, identify trends, and provide actionable insights to drive improvements
• Proficiency in developing and delivering educational resources, briefings, and training sessions related to ER
• In-depth understanding of the current legislative landscape, with the ability to anticipate and advise on changes affecting employees
• Knowledge of SAP systems, SuccessFactors, and ServiceNow for effective case management and data interpretation
• Solid project management skills to oversee and execute various initiatives and projects
  
  10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
A Few Points To Note: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.