Volunteering on award involves a long term commitment (for example 9 - 12 months), and to bring continuity and stability for patients and staff, we ask volunteer to support by doing the same periods each week, which are discussed and agreed by the volunteer and volunteer supervisor. The aim of this role is to assist the Manager for Personalised Care with the delivery of personalised care programmes and support. Personalised care is based around what matters to a person, and their loved ones. It is a different relationship between professionals and service users, co-producing care, and promoting shared decision making.Working for our organisation Volunteer duties may include:

• Responding to enquiries in a polite manner and ensuring an appropriate response is initiated.
• There may be times that you are asked to contact people via telephone.
• Support staff in dealing with administration requests
• Photocopy leaflets for distribution
• Creation of word documents and other media that support team function
• Taking and delivering messages if required
• We may ask for your support to create visual aids, documents and presentations
• Collation of information packs for colleagues, patients and carers, and arranging for them to be sent to out.
• Support, when available, with events and delivery of information to staff
• Supporting with social media, such as taking team photographs and uploading to social media platforms
• Have a good understanding of personalised care, and have a genuine interest in this topic.
• To shared appropriate elements of lived experience to support patients and staff.
For this role applicants must be over the age of 18 A Standard DBS is required for this role and there is no charge to a volunteer for a DBS application., We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences. We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty. Please consider that AI-generated content may lack specificity and fail to address key criteria outlined in the job description providing impersonal and inaccurate information. Please ensure that you read the person specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts. For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT. Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them., LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.