PLD Service Lead PLD Service Lead

The Senior Service Manager plays a vital role in ensuring that Adult Social Care services, particularly Supported Living and Mallow Crescent Short Breaks, empower individuals to live their best lives. This role focuses on delivering person-centred care that enhances the quality of life for individuals with learning and physical disabilities and/or who are autistic, ensuring services comply with regulatory standards and uphold the principles of dignity, independence and respect. This role involves managing and developing services across three main sites: Rodney Place, Langdown House, and Mallow Crescent, each hosting 5-6 supported living houses, and overseeing a team of approximately 160 staff. You will ensure services are designed and delivered to maximise individuals' independence, autonomy and well-being, enabling them to achieve their personal goals and live fulfilling lives. You'll work closely with the CQC Nominated Individual to ensure our services not only comply with CQC regulations but also maintain the highest standards of care; continuously monitoring and improving service quality to enhance the lives of our service users. Building and maintaining strong relationships with key stakeholders, including staff, clients, families and external partners will be essential. As a line manager, you'll mentor new managers, lead disciplinary investigations, conduct safeguarding enquiries, and oversee staff training and development. You'll manage financial resources efficiently, contributing to budgets up to £10 million. Additionally, you'll participate in the on-call rota, ensuring you're available to manage service issues during unsocial hours. Equality, Diversity and Inclusion (EDI) is a key priority for Surrey County Council. In this role you will be expected to promote and champion EDI in everything you do in relation to colleagues and residents.

• A professional qualification in social work or nursing (or equivalent) e.g., NVQ Level 4 in Management/Care, Diploma Level 5 in Health & Social Care or Registered Manager's Award
• Operational management experience in an adult social care or a health-related setting with a proven track record of leading teams and managing large budgets.
• Experience of quality monitoring, safeguarding enquiries and improving service delivery
• In-depth understanding of the regulatory and statutory framework for health and social care, including Care Quality Commission (CQC) regulations
• Strong leadership ability with excellent communication skills
• ability to write and present reports/presentations to staff groups and to a wider public audience
Surrey has both urban and rural areas therefore you will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

This full-time, permanent role has a starting salary of £60,033 per annum based on a 36-hour working week. We are excited to be hiring a new PLD Service Lead to join our fantastic in-house Supported Living and Short Breaks Services. The teams are based in Guilford, Walton on Thames and West Molesey and the post holder will be based in Woodhatch Place in Reigate, however this can be discussed at interview should this location not be practical. Rewards and Benefits
• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources