Prevention Officer (Homeless)

Job Summary

• Contract Type: Fixed Term


• Working Pattern: Full time


• Advert Start Date: 27/03/2025


• Advert End Date: 09/04/2025 23:59


• Salary: Grade 5 (SCP 17 - 22) £30,060 - £32,654


• Hours per week: 37


• Job Category: Housing


• Vacancy ID: 277849


• Employment Location: City Hall


• Number of posts: 1


• Closing date: 9 Apr

Further Information

Sunderland City Council is seeking an individual dedicated to providing exceptional customer service in a dynamic, high-performance environment focused on housing and homelessness.

In this role, you will be responsible for conducting interviews, assessing situations, and identifying homelessness prevention options. You will work collaboratively with external partners, agencies, and other internal departments, with some tasks involving home visits.

Strong negotiation, persuasion, and influence skills are essential, as the primary objective is to help individuals remain in their current homes or relocate without needing temporary accommodation.

The ideal candidate will be an excellent communicator, committed to delivering outstanding customer service. You should be a team player, able to thrive in a fast-paced setting, and equipped to handle a variety of situations, including those that can be complex.

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Supporting documents

• PrivacyNotice.pdf (86.74 KB)


• SCC Employee Benefits.pdf (828.56 KB)


• HomelessPreventionOfficer-JD-2025-03.docx (52.81 KB)


• HomelessPreventionOfficer-PS-2025-03.docx (53.31 KB)

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Sunderland City Council is seeking an individual dedicated to providing exceptional customer service in a dynamic, high-performance environment focused on housing and homelessness.

In this role, you will be responsible for conducting interviews, assessing situations, and identifying homelessness prevention options. You will work collaboratively with external partners, agencies, and other internal departments, with some tasks involving home visits.

Strong negotiation, persuasion, and influence skills are essential, as the primary objective is to help individuals remain in their current homes or relocate without needing temporary accommodation.

The ideal candidate will be an excellent communicator, committed to delivering outstanding customer service. You should be a team player, able to thrive in a fast-paced setting, and equipped to handle a variety of situations, including those that can be complex.