Procurement Admin Assistant

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., To provide comprehensive and pro-active administrative support, receive calls from and liaise with patients or their families / carers, ensuring that all procurement administrative processes and tasks are undertaken efficiently, effectively and to a high standard. Contributing to the smooth running of the Wheelchair Repairs Service., To provide comprehensive and pro-active administrative support to the Wheelchair Service by monitoring the procurement process of the Wheelchair equipment. Ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the Wheelchair Service.
This post holder will monitor the procurement of the wheelchair equipment from the point of prescription to the point of handover. Identifying any delays and obstacles in the process and working with the necessary people to rectify these.
This role will work closely with Clinical Team, Administration Team, Workshop and Field Engineers and the Stores Coordinator to ensure that each patient pathway is efficient and timely. At all times this role will ensure that quality is maintained, and that processes and procedures are followed to enable a clear audit trail.
This role will be based at the Wheelchair Repairs Service, Red House, Hellesdon with the expectation that the post holder will also liaise with the clinical and administration teams in the Wheelchair Assessment Service., The role of the Wheelchairs Procurement Administration Officer works closely with and in support of the Wheelchair Repairs Service and the clinical team for the benefit of our patients. Join a dynamic and passionate team liaising directly with patients or their families / carers, and the administrative team that supports the department.
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title, + Using a range of software programmes including SystmOne and eQuip to produce, maintain, and distribute documents, including reports, spreadsheets, action logs, databases, and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
+ Using the Trust's procurement system to purchase equipment.
+ Understanding of a range of work procedures and practices, some of which are non-routine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience.
+ Photocopying, scanning, emailing, distributing, filing, and organising letters, reports and other documents.
+ Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner
+ Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
+ Researching appropriate websites, downloading and circulating documents, as requested.
+ Identifying and reporting areas within working processes and procedures that could improve service delivery.
+ To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients' fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
+ To undertake receptionist/telephonist duties, receiving and processing telephone calls, including referrals, which may be urgent, liaising with health professionals to correctly process referrals.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.