Product Management & Inforce Specialist (Part-time, Job-share, Full-time)

Are you looking for a new challenge with Zurich UK? Are you looking to take that next step in your career? If so, this role could be for you! Due to increasing the size of our team we have two exciting opportunities to join the Product Management and Inforce team. Our team are key to delivering great customer outcomes to over 850,000 customers who hold our Inforce products. Reporting to the Product Management and Inforce Manager, you will work with teams and stakeholders across the business to identify and implement changes and improvements to benefit our customers. This includes senior stakeholders in the Life business, so this is a great opportunity to raise your profile. Understanding our customer needs and putting them first is critical to our success so we want someone to share our passion and continue the good work that has been done. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. What will you be doing? As a Product Management & Inforce Specialist, you will join a high performing team that is also incredibly supportive. Some of the activity you will be involved with includes:

• Project Work - we're the subject matter experts on our products when it comes to making change or implementing regulatory change
• Product Reviews - we have to regularly review all of our products to ensure that they continue to add value to our customers whilst meeting regulatory requirements
• Data analysis - we use all kinds of data to help us understand customer behaviour and help us identify where we need to make changes or do things differently or monitor whether a change we made has made a difference
• Communications - our expertise is needed to help design and write template letters to our customers to be used by our operations colleagues
• Risk Management - we need to understand what can go wrong to help us assess risk, identify potential customer harm and prioritise effectively
  
  Good knowledge of Life, Pensions and/or Investments is essential
• Ability to understand, analyse and interpret data, customer feedback, regulatory and technical documents
• Good communication, relationship-building and influencing skills
• Willingness to learn and develop in the role
• Solution focused, flexible thinker, and creative problem-solving skills
• Confidence to ask questions, find/research answers and propose change
• Delivery focused
• Confident in use of PowerPoint, Excel and Word
What happens next? As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid The financials
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
Time away
• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
We're making a difference
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.