Product Owner

Category: Support Centre - Ops Support Centre

Location: Houghton Regis

Role: Product Owner - Mobile App

Salary: £45,000 - £50,000 + up to 30% bonus + health cover + bens

Location: Hybrid role minimum 3 days per week in office based at our office in Dunstable, LU5 5XE

We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month.

We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion.

Creating and delivering a best in-class app experience that becomes one of the reasons why customers book and stay at Premier Inn. Through the application of agile product management methodologies, develop a digital product that enhances the customer experience and enables Premier Inn to deliver significant revenue growth. Ownership of the continuous improvement development process that is based on customer insight, market trends and key data analysis.

Knowledge:

Essential:

• Developing and owning Product Backlogs
• Established set of Product development best practices methods to define requirements
• Use of analytics and KPIs to define Feature and Product Goals

Skills:

Essential:

• Excellent communication, ability to translate customer and technical concepts
• Critical thinking and curiosity
• Data-driven decision making to drive performance
• Can make decisions with confidence and act based on decisions
• Strong instinct for great design and usability, always searching for next customer insight
• Roadmapping and Product Delivery Software (JIRA)

Experience:

Essential:

• Experience working within hospitality industry
• Experience working within an agile, scrum environment in digital product development
• Writing detailed User Stories, Acceptance Criteria
• Working with and developing customer-facing App technologies ideally in a retail, hospitality, travel or equivalent environment

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 56927-4492

Advertised: 27 Mar 2025

• Excellent communication, ability to translate customer and technical concepts
• Critical thinking and curiosity
• Data-driven decision making to drive performance
• Can make decisions with confidence and act based on decisions
• Strong instinct for great design and usability, always searching for next customer insight
• Roadmapping and Product Delivery Software (JIRA)
Experience: Essential:
• Experience working within hospitality industry
• Experience working within an agile, scrum environment in digital product development
• Writing detailed User Stories, Acceptance Criteria
• Working with and developing customer-facing App technologies ideally in a retail, hospitality, travel or equivalent environment
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

We're Whitbread the UK's largest hospitality business with over 1,200 hotels and restaurants across the UK but we're more than that. We're the 38,000 people who make everyday experiences special that delight over 5 million guests every month. We are proud to have been recognised as a Top Employer for 14 consecutive years, voted a top apprenticeship employer by Department of Education and Rate my Apprenticeship, this year we placed #10 in the Stonewall Workplace Equality Index for our commitment to LGBTQIA+ inclusion at Whitbread and have been awarded as a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix as the only hospitality company leading the way in terms of Inclusion. Creating and delivering a best in-class app experience that becomes one of the reasons why customers book and stay at Premier Inn. Through the application of agile product management methodologies, develop a digital product that enhances the customer experience and enables Premier Inn to deliver significant revenue growth. Ownership of the continuous improvement development process that is based on customer insight, market trends and key data analysis. Knowledge: Essential:
• Developing and owning Product Backlogs
• Established set of Product development best practices methods to define requirements
• Use of analytics and KPIs to define Feature and Product Goals