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Production Support Lead

Lloyds Banking Group, City of Westminster

Production Support Lead

£76464-£84960

Lloyds Banking Group, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c5d543503fc44aac9ad12092b9af7601

Full Job Description

  • Lead and coach your team to deliver IT support across a diverse estate including the strategic robotics solution and digital document upload products
  • Act as TRM on high severity incidents, and conduct Post Incident Reviews to identify root cause
  • Use data driven insights to target remediation actions to drive down incidents and improve service and reliability in collaboration with engineers
  • Pro-actively build relationships through effective communication with customers and technical teams
  • Collation and presentation of incident and performance metrics through a technical and product lens, with a focus on driving up pre-emptive detection of incidents vs customer notified issues.
  • Support UAM compliance across the platform including internal and external audits

    Our Production Support & SRE function within the Analytics & AI Platform are looking for an experienced and passionate Production Support Lead with strong hands-on Incident Management experience. You'll be working with a team of engineers on a suite of automation and AI products to monitor and fix live service across both Public and Private Cloud. Your leadership, diagnostic and communication skills will deliver an exceptional support experience for our customers and technical teams., Previous experience of Incident Management, including high severity incidents.
  • Experience in the banking and finance industry
  • Knowledge of Service Now and Power BI
  • Leadership of a high performing team (our team is based in the UK and India)
  • Experience working with Jira, Confluence and Agile working practices

    At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
    • We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

    Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
    • If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

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Direct job link

https://www.jobs24.co.uk/job/production-support-lead-124878401

About this company

Lloyds Banking Group

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