Sykes Holiday Cottages are excited to be looking for a new Property Services Coordinator to join our vibrant, high-energy Property Services Team., Joining our Property Services Team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.

Your Responsibilities

We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas:

Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesman and suppliers
Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases
Monitoring the enterprise inbox and responding and progressing to property services matters that arise, immediately
Monitoring case files and responding and progressing to property services matters that arise, promptly and with SLA
Monitoring NPS feedback and progressing any work that has been assigned to you
Controlling the daily workload, by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly
Reporting on Informing guest and owners of progress of works, through the PS HUB team
Identifying any operational issues and reporting them to the Property services manager and/or the Maintenance manager-housekeeping managers within the brands and Sykes
Work closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion
Provide a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report, for the Property Services Manager to be collated by them, then submitted to the Head of Property services.

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

It is just as much about personality as it is about skills for us!

To be successful within our team, we are looking for:

Excellent customer service skills

Excellent verbal and written communications

Excellent organisational skills and great attention to detail

Ability to problem solve and forward thinking

Task management

Skilled in Enterprise, KEA and Excel

IT literate and familiar with different internal company systems.

Although standouts will also have:

Confidence to speak to owners regularly

Knowledge of the brands and Sykes properties

Knowledge of trades

Good under pressure and strong resolution skills

Holiday let/hospitality industry experience

Knowledge of basic Property Maintenance., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years' industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.

Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.

33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday
Access to our annual STIP (annual company-wide bonus) scheme with an additional 5% of your salary
Two additional paid volunteering days per year
An enhanced maternity and paternity policy
Opportunities for career progression, personal development and opportunities to be recognised
Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support
On-site gym at our Chester HQ
Comprehensive training and development opportunities.

Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.