Quality and Continuous Improvement Lead (fixed term until Jan 2025)

To follow the prescribed incident reporting procedure with staff and managers ensuring that incidents are properly investigated, and serious incidents identified and dealt with appropriately and in a timely manner To be able to prioritise incidents and escalate serious incidents or deaths to the Head of Quality and continuous improvement and members of the SMT as appropriate Help to co-ordinate and also undertake Root Cause Analysis (RCA) as required and then to support the embedding of learning in the organisation using the findings and recommendations. Support the training and learning and development of managers and staff in incident reporting and other client safety issues identified Attend relevant meetings relating to client and tenant safety Support the Head of Quality and continuous improvement with the production of quality and safety reports to the required standard for internal and external needs Assist the Head of Quality and continuous improvement in preparing for inquests and
support staff and families throughout the process and the embedding of any organisational learning