Radiology Services Administrator | York and Scarborough Teaching Hospitals NHS Foundation Trust

An excellent opportunity has arisen for a Radiology Services Administrator role in our busy and friendly administrative team in YORK This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, as well as being able to work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner. The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways. The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday. If you are looking for a role that is both varied and interesting, then we would like to hear from you!

• To maintain patient confidentiality at all times following the Trust guidelines.
• To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
• To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
• To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
• To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
• To support patients attending outpatient appointments using tact and diplomacy, ensuring patients have arrived and general queries are answered/escalated as required.
• To ensure all patients who fail to attend-DNA (Did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
• To be able to prioritise day-to-day workflow, acting independently and unsupervised within departmental guidelines.
• To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
• To manage the diaries to ensure all scheduled sessions are fully utilised.
• To be responsible for the training of new team members within the Radiology department., As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.