The Hewitt Fertility Centre is one of Britain's largest Reproductive medicine units providing a comprehensive service to both NHS and fee paying patients.
The Hewitt Fertility Centre Liverpool is wholly committed to providing a high quality service to patients who attend the centre, for a range of fertility related investigations and treatments.
An opportunity has arisen within The Hewitt Fertility Centre at Liverpool for a Reception Administrator, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in an administration essential.
The Hewitt Fertility Centre Liverpool unit is operational between the hours of 07.00am and 17.00pm currently. The successful candidate will work on a rotational basis to cover the opening hours of the unit., The post holder is responsible for providing a welcoming, helpful and efficient reception service for all patients and visitors to the Hewitt Fertility Centre. This entails a wide ranging understanding of the administrative arrangements within the Unit and a good level of proficiency in the use of the relevant IT systems. An ability to cope with high levels of activity in a professional and caring manner is essential., Provide a friendly and approachable patient reception service for the Hewitt Fertility Centre. Deal with all patient / visitor queries and concerns received at the Reception Desk using judgement and discretion, prioritising queries and providing non clinical advice in relation to administrative arrangements. Ensure any queries they are not able to answer (eg medical issues) are passed on to the appropriate member of staff. Establish the reason for the patients' attendance and check patients into and out of clinic appointments on two separate Patient Administration Systems - Digicare and IDEAS. Ensure patients' demographic details are correct using Trust procedures and correct, update Digicare, IDEAS and Case Notes. Check other personal data in accordance with Trust requirements. Communicate the patients' arrival and reason for attending the Hewitt Centre to the appropriate section / member of staff within the unit to enable the needs of the patient to be met
swiftly and efficiently. Make new appointment for patient's 1^st IVF clinic attendance. Make follow-up appointments for patients leaving clinics as required. Be aware of activity in the waiting area and liaise with Unit staff to keep patients informed of any delays, including use of the electronic message board. Keep the waiting area tidy. Admit / Discharge patients on the Digicare/IDEAS systems for Egg Collection and Embryo Transfers. Undertake filing and other duties as required and provide cover for other members of the reception and booking & scheduling team.
See Job description for full details.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced).
The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.
If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust's recruitment team on and someone from that team will ensure that the recruiting manager is aware of your particular needs.
Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.
LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Liverpool Women's Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.

Band 2
Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
Liverpool Women's has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role., Working for our organisation
Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit their careers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job