Reception Manager
Arora Group
Reception Manager
Salary Not Specified
Arora Group, Bishopsgate, Surrey
- Full time
- Permanent
- Onsite working
Posted today, 27 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 5cd0b96ca0214194b439459fd59ab98c
Full Job Description
Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests' expectations throughout their stay.
- Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
- Implement sales, marketing and rates policies as defined by the Revenue Manager.
- Deal with any guest concerns promptly, attentively and efficiently.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
- Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
Strong leadership and motivational abilities. - Exceptional attention to detail and drive to maintain high standards.
- Strong communication, interpersonal and organisational skills.
- Proven experience in managing, coaching and developing teams.
- Approachable and positive manner with a "can do" attitude.
- Ability to use initiative in challenging situations and under pressure.
- A smart and professional appearance.
- Proven track record in a similar position within a 5-star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- Excellent standard of English, both written and spoken.
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
Competitive salary Holiday - 28 days holiday, enhanced after 5 years of service. But there's more... - Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.