Receptionist

Heacham Group Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for approximately 16 hours per week.,

• Greeting and directing all patients. Answering telephones and patient requests via e-mail and our online services.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately record information in patients records and appointment system in accordance with practice procedures.
  
  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
The ideal candidate will be a highly motivated team player who has customer service / patient experience and offers excellent communication skills.,
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Good interpersonal and communication skills.
Desirable
• Previous medical or healthcare receptionist experience is desirable, but not essential.
  
  We are a small friendly GP practice with two surgeries at Heacham and Snettisham serving approximately 7,500 patients.
Our clinical team includes 3 GP partners, 2 salaried GPs and a very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars. We are offering a salary depending on experience and NHS pension.