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Receptionist

Donaldsons Vets, Huddersfield, Kirklees

Receptionist

Salary not available. View on company website.

Donaldsons Vets, Huddersfield, Kirklees

  • Part time
  • Permanent
  • Onsite working

Posted 3 days ago, 13 Mar | Get your application in today.

Closing date: Closing date not specified

job Ref: 6f1ebf10222c435d8400a6fa1e2512c6

Full Job Description

  • Prompt and efficient answering of calls
  • Initial greeting of clients on arrival.
  • Arrange appointments, register clients and pets, print invoices, process and record payments. Using the practice management system
  • Liaise with clients following their appointment, re-book any follow up appointments and ensure payments of invoices before leaving the surgery
  • Ensure the smooth running of appointments and admissions for vets and nurses.
  • Monitor client flow from check in to discharge.
  • Assess the urgency of a pet's condition when booking emergency appointments -with guidance.
  • Give advice to pet owners on nurse/vet clinics, cost of treatments, insurance and payments.
  • Take excess payments for insured clients and ensure that claim forms are fully completed before the client leaves the practice
  • To ethically promote the (VIP) pet health care plan and pet insurance to clients
  • Answer basic questions from clients on practice policy, e.g., neutering, vaccinations and pre - op advice.
  • Develop preventative health care knowledge to be able to provide advice to clients in line with practice protocols on topics such as flea and worm treatment, vaccination and diet.
  • To be familiar GDPR (general data protection regulations)
  • Resolve or assist accordingly with any complaints or queries received
  • General clerical duties including filing, photocopying, emailing and scanning.

    This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of customer service and clinical care. You will need to be a highly motivated individual, be able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with a passion for providing the best customer care experience which is reflects Donaldson's excellent reputation.
    • We encourage learning and development and you will have opportunities to attend training both in-house & externally via Colourful CPD & IHASCO. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards. If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.,
  • Proven experience in a similar role is ideal but not essential
  • Experience working with computer management systems
  • A driving licence is required to be a successful applicant.
    • Core Skills
  • Attention to detail and good communication skills are essential to this role.
  • Ability to successfully handle difficult customers.
  • Patience and ability to remain calm in stressful situations.
  • Sound, interpersonal approach.
    • Personal Qualities
  • The company operates within a dynamic and fast paced environment; to thrive in this role you will need to be friendly, approachable, flexible, highly motivated and have excellent communication skills.
  • You will be someone that is committed to learning new skills.
  • A 'can do' attitude with a team working ethic for timely completion of tasks.

    Donaldson's Vets Ltd are an independently owned veterinary group based across Huddersfield with seven practices including our own hospital.
    • We care passionately about looking after animals and pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care. We care about our people too, we are committed to promoting a positive diverse and inclusive work environment with focus on staff welfare and wellbeing. The Role/Candidate: Due to our continuous expansion Donaldson's is currently recruiting for a roving receptionist to join our dedicated and expanding team. The role will involve working across all of our surgeries providing reception cover where required.

    We offer great additional benefits including:
  • Salary Sacrifice Scheme
  • Pension
  • Company Sick Pay Scheme
  • Enhanced maternity pay
  • CPD allowance & support
  • EAP (Employee Assistance Programme)
  • Staff Discount Scheme
  • Cycle to work scheme
  • Training programme
    • Please Note: Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.

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