Serco have a fantastic opportunity for a Receptionist to join the team on a part time basis in Corsham. As the Receptionist, you will join and support the SDW Facilities Management team by providing Reception related duties at MOC Hawthorn and undertake a range of admin and clerical work. You will undertake a range service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry.

The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

Main responsibilities of the role include:

Customers

- Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
- Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
- Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
- Strives to continually improve service provided to the customer.

Operational Excellence

- Efficient operation of Meeting Room Booking system.
- Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
- Input Help Desk requests on the CAFM.
- Manage mail in / out.
- Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
- Keep the Reception area in a clean and tidy fashion.
- Any other reasonable tasks as requested by the FM Office Manager

Previous experience in a Customer Care/Reception/PA role
- Good knowledge and understanding of MS Office tools.
- Computer Literate
- Full and valid driving license
- SC Security Clearance, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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ReceptionistPart time, 22 hours (Mon + Tues 11:30-16:30, Weds 07:30-16:30, Fri 11:30-15:30)Corsham, SN13 9NP
Competitive salary plus benefits, Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.