We are looking for a friendly and organised full time Receptionist to join our team at our head office in Wootton, Bedford MK43 9EJ. As a receptionist, you will be an integral part of the business and first point of contact for all internal and external customers. It is imperative as part of your role that you excel at delivering excellent customer service. You will be responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail. Main Duties & Responsibilities:

• Answer all calls and ensure dealt with promptly and professionally.
• Greet visitors warmly and professionally.
• Maintain visitors register.
• Ensure that the caller is connected to the correct person.
• Refer complex queries to the appropriate department or individual in the centre to ensure that the switchboard is not tied up with lengthy calls.
• Deal with logging and informing departments of post and packages. Liaising with outside delivery companies.
• Undertake any simple administration work that can be done while also operating the switchboard to assist with the general work of the business administration department.
• Undertake reception duties as required to meet the needs of the business.
• Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties' satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant manager.
• Undertake cross-functional tasks within the business administration department as necessary to meet operational requirements.
• Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
• Organise and prioritise workload.
  
  Proficient in Microsoft Office
• Time management skills
• Team player
• Knowledge of the company
• Previous reception experience
• Exceptional Customer Service Skills
• Be welcoming and patient
• Active listening skills
• Excellent Communication skills both written and verbal
• Ability to multitask
• Polite and professional manner
• Having a smart appearance
• Being able to work under pressure
• Reliable
• Organisational skills
  
  What we offer you in return:
• Monday to Friday 8am-17:00
• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.