To work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships. Provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are dealt with correctly and efficiently at all times, 1. At all times provide a professional, calm, friendly, effective and efficient reception service to service users, relatives and visitors where tact or persuasion skills are required. 2. Deal with all general enquiries relating to the building and explain procedures when necessary. 3. Make follow up appointments for those tenants for whom this service is provided. 4. Operate the building switchboard, receive and transfer telephone calls as required. 5. Where necessary allocate calls to the local facilities management teams as part of the helpdesk provision. 6. Open up premises at the start of the day when first to arrive and perform required closing procedures when necessary.

Established in April 2013, the company is a limited company but also part of the wider NHS family. Having inherited responsibility for the facilities and property management functions previously managed by NHS primary care trusts and strategic health authorities, we own and run properties that range from listed buildings and former workhouses through to award-winning, state-of-the-art integrated health campuses. Our aim is to deliver a fit for purpose estate in partnership with NHS organisations, generating cost efficiencies that will benefit our tenants, patients and the wider health economy.