Receptionist / Administrator

The Receptionist/Administrator will be part of the Reception/ Triage Team and will act as receptionist at the head office at our central office in Brighton, providing a friendly and welcoming service to all visitors. In addition, they will undertake a range of administrative tasks to aid the smooth running of the office and the activities of the organisation., To greet all visitors, in the office and via the telephone, answering general queries, taking messages and directing them to the relevant staff members.
To provide cover for the Brighton Advice Centre Triage / Receptionist such as assessing a client's eligibility for legal aid.
To keep up to date with local services to effectively signpost all enquiries received via our website, telephone and in person.
To collect rent from tenants and clients, as well as other payments such as fundraising cheques, and record the details of payments in line with BHT Sussex procedures.
To ensure that information and resources in the reception area are up-to-date and accessible.

To be successful in the role of Receptionist/Administrator you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

Good interpersonal and communication (written and verbal) and customer service skills - including face-to-face, email and telephone.
Ability to actively listen to clients, tenants and visitors and build relationships based on trust and understanding.
Ability to prioritise and manage workloads under pressure.
Ability to work proactively and effectively both independently and as a team member.
Ability to implement effective administrative systems e.g. record keeping, filing systems.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

5.5% stakeholder pension scheme and life assurance scheme
Medical cash plan with Medicash
Access to BHT Learning & Development platform
Free and confidential employee assistance helpline for both personal and work-related concerns
Cycle-to-work scheme
Free new starter 28-day Network Saver Brighton bus pass
Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
The opportunity to participate in well-being and fundraising activities throughout the year
BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people's social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.