The Care Navigator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. The Care Navigator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care., Front Desk Management:

Appointment booking

Telephone Enquiries

eConsultations: Process eConsultations received.

Patient Records Management

Summarising:

Coding and scanning

Any other administrative work as required.

Healthcare Provider Liaison

Resource Navigation:

Patient Follow-Up

Resource Management

Safety Protocols

Feedback Collection

Service Enhancement Initiatives

Training Participation

Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. The Care Navigator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.

Middleton Park GP Surgery is one of 3 surgeries across Leeds that form Bramley Village Health and Wellbeing Centre. The surgery provides care to over 7000 patients in the local area, and also assists the wider surgery population of 17,000 patients.

Bramley Village Health and Wellbeing Centre is managed by The Fuller and Forbes Healthcare group who provide care to over 120,000 patients. More information about our organisation can be found here:www.fullerandforbeshealthcaregroup.com

We are currently looking to expand our administration and care navigation team by recruiting enthusiastic and committed staff members who are focused on improving the care provided by the surgeries.