Receptionist - Urgent & Emergency Care

We are looking to recruit Receptionists for our busy Urgent and Emergency Care reception team. This role will be patient facing and you will be the first point of contact for many of our patients so a professional and polite manner is essential. You will register patients into our department as quickly and accurately as possible using our electronic patient management system, Cerner.

This is an exciting and challenging role as you will be part of a large team ensuring we provide reception cover to the Urgent and Emergency Department on a fixed rota basis, providing a professional and service over a 24 hour period., Main duties include the following:

Greeting and registering patients into the Urgent and Emergency Care Department using the electronic patient system - Cerner. Ensuring relevant verification checks are made, accurate data is entered and documentation produced.

Deal with telephone enquiries in a professional manner, ensuring communication is appropriate.

Prepare and scan documentation for electronic storage of clinical information

lssue smartcards and ensure relevant documentation is completed.

Deal with overseas patients and assist in completion of documentation.

Respond to e mail enquiries as necessary and ensure responses are sent in a timely manner.

Send electronic data to internal departments as required.

Use the London Ambulance Portal to monitor arrivals and print off electronic forms.

The successful candidate must have excellent interpersonal skills, be proactive in their approach to work with good organisational skills.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

We have shifts in hours, out of hours, night shifts and at weekends. Our rota is based on a 4 week pattern working across both reception desks.

Examples of shift times are:

07-17.00, 08-18.00,12-20.00, 17-23.00, 18-00.00, 23-08.00. 00-07.00