Relief Concierge - Christchurch House, Ipswich £12.32 per hour Various relief shifts available to cover absence, training and holiday Ref: CCH048 You will be part of the team delivering our housing related service to young people at Christchurch House in Ipswich. As a Relief Concierge, you will work alongside our customers to ensure that throughout the night they feel safe, happy and are able to access support should they need it. You will also ensure that the building is kept safe through monitoring and health and safety checks. About you As part of the role, you will…

• Be responsible for ensuring that during the night our customers feel safe and supported.
• Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
• Undertake building health and safety checks throughout the night and reporting repairs or damage. You will be cleaning communal areas and preparing rooms for relet.
• Spend time getting to know our customers and be a contact for them should they want support during the night.
• Manage any visitors that may come to the service and dealing with any behaviours that break the house rules.
• Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.
  
  Proven relevant work experience within this field or security/concierge work.
• Previous experience of working in a customer facing environment, dealing with difficult and complex situations.
• Previous experience of working alongside vulnerable customers, is desirable.
• Experience working within a team and independently., GCSE Maths and English (Grade 9-4 / A-C or equivalent), Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply.
You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.