Remediation Specialist (18 Month FTC)

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Retail Team where you will be responsible for the robust implementation of our remediation strategies, customer treatments, and processes, ensuring that our operation is able to effectively and consistently deliver appropriate outcomes. Working as part of the Retail team our ideal team member will have previous experience in ensuring customers are dealt with efficiently and effectively, receiving consistent outcomes, regardless of the channel or team they are engaging with, with excellent Incident management skills. RESPONSIBILITIES

• Assess and input to remediation strategies which align to organisational goals and address customer harms.
• Understand the outcomes of regulatory, compliance and business reviews to determine potential impact on our delivery strategies and operational processes.
• Support the management of the end-to-end delivery of remediation projects internally and through third-party providers.
• Work with third party providers to ensure hand-offs and handovers are clearly understood and documented, enabling end-to-end management of the customer relationship.
• Deliver comprehensive processes and solutions that deliver for our customers.
• Ensure we embed Consumer Duty throughout our delivery activity
• Engage with Risk and Compliance colleagues, using their expertise to inform future delivery.
• Identify, assess, and manage risks, identifying controls to mitigate potential impact.
• Understand and Implement customer treatment and business rules.
• Translate customer treatments into robust operational processes.
  
  Rectification/redress/remediation design & delivery experience within Financial Services.
• Third party management experience
• Knowledge of financial services regulatory agenda.
• Experience in designing best in class customer-driven processes and operational strategies.
• Experience in supporting complaints and/ or remediation operations teams.
• Strong stakeholder management (internally and externally).
• Control by design and risk mitigation strategies.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
• Agile methodology.
• Data infrastructure and associated risks knowledge.
• Knowledge of the Motor Finance industry.
  
  At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: #LI-TG1 #LI-Hybrid At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. Close Brothers Group