Repairs Manager

We have an opportunity for a Repairs Manager to join our Wates Property Services team on our Responsive Maintenance contract in West Lancs. The key responsibility of this role will be to ensure the Repairs Contract delivers a high quality customer and health and safety focussed service taking responsibility for the day to day management of the operation including 24-hour emergency service, 365 days a year. Wates Living Space is one of the UK's leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth. Key Accountabilities will include:

• Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
• Represent Wates at client and resident performance meetings as requested by the Contracts Manager
• Manage the responsive repairs function to ensure consistent performance against targets
• Effective and efficient management of material costs and ensure that all are following correct processes and procedures
• Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
• Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service
• Undertake regular auditing and testing of the services provided
• Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvement, We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards Documents

We are looking for you to already have the relevant experience to fulfil the above role requirements and have worked at a management level previously as you will be in charge of up to 30 Operatives. To be successful in the role, you will also be an excellent communicator and leader with the ability to problem solve, multi task and work to tight deadlines. You will have experience of leading and managing a team of multi-disciplinary staff with conflicting priorities within a performance management framework. In addition you will have proven experience in the Repairs & Responsive Maintenance, ideally within the social housing sector; managing the development and performance of all aspects of contract operations including KPI's & financial report

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.


• Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team
• Extensive corporate benefits including, Pension, Health and Wellness programme,
• Excellent range of learning and development activity to support your career progression.
• Industry leading family leave benefits to include 26 weeks fully paid maternity and up to 12 weeks fully paid paternity