Resources Caseworker - Level 1 - ICT

This is an exciting opportunity to be part of the Resources Casework Team at Guildford Borough Council. The team provides excellent support services to the council with a focus on ICT business support and acts as the first point of contact for advice and support to internal customers. The post holder will respond to and seek to resolve support service requests using the systems, processes and workflows in place, for all council teams. We are looking for a self-motivated individual who can work as part of a strong team as well as being able to use their own initiative. You should be able to demonstrate excellent attention to detail, accuracy and a strong customer focus that will enable the highest possible standards of support and advice to resolve support service requests. The ability to multi task and work across different functional areas would also be an advantage. What you'll do on a typical day:

• Respond to and resolve basic IT related requests raised via the Service Desk or over the phone.
• Provide support to new joiners and process any leavers in accordance with the Council's policies.
• Liaise with the IT specialists team to identify resolutions and escalate issues as appropriate.
• Carry out any additional duties or functions, commensurate with the grade, as may be requested by management.
  
  Strong team working skills.
• A good level of education; the successful candidate will have a good standard of education with a minimum of 5 GCSEs (including a pass at level 4 in English and Maths).
• Excellent time management and organisation skills.
• High level communication and presentation skills including clear, concise reporting and correspondence particularly concerning complex or controversial issues.
• Continually seek to develop your competence in a variety of IT systems and packages.
• The ability to communicate with people of different social, economic and professional backgrounds.
• Previous experience of working within an IT support environment would be beneficial but this is not essential.
  
  The successful candidate will be expected to work in an agile way. Please note roles are normally appointed at the bottom of the scale.
What's in it for you? With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows work from home and take extra flexi days (by agreement). We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.