As the Retention Projects Co-Ordinator, you'll play a crucial role in the Customer Experience space with a specific focus on reducing customer churn. Your responsibilities will include:

• Analysing multi-platform data
• Presenting gap analysis (retention opportunities)
• Collaborating (multi-department and with Franchise Partners) on solutions to reduce customer cancellations
• Producing and owning a prioritised backlog of projects and mini-projects to improve retention
• Project managing that backlog into delivery (from technology developments to behavioural training)
• Reporting on the backlog and its impact against targets and KPIs
  
  Previous CX / Retention Marketing experience, in either agency or client settings.
• Knowledge and experience of Salesforce (reporting) including PowerBi
• Keen attention to detail and a transparent, analytical mindset.
• Ability to collaborate with internal teams and confidently communicate with colleagues and Franchise Partners.
  
  Why Join: This represents an outstanding opportunity to become part of a business in positive transformation. You'll be working in a dynamic environment that values innovation and teamwork, offering attractive earning potential.
Benefits Offered:
• Competitive Salary: dependent on experience
• Hybrid Working: Opportunity to work hybrid from home
• Training: In-house training provided
• Flexi Fridays: Early finish Fridays