through our team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects, we offer families a voice through our campaigns for change and, our recycling programme saves thousands of tons of waste from being sent to landfill or incinerated every year. Our mission, simply put, is to change lives and you could be a part of that change! We are not like any other charity. All our online stock is new, donated by retailers, allowing us to create a heaven for online bargain hunters and savvy fashionista's who want high street products at discount prices. The Opportunity: No two days are the same due to the nature of the business the product type can change. You will: - Deliver great customer service at all times - Merchandise stock to a high standard - Support with stock preparation and replenishment - Complete cashing up of store takings when required What we are looking for: The organisation's culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.

• Consistently deliver against goals and targets set by the Management team
• Use initiative to drive results
• Always put the customer first
• Deliver high levels of customer service, merchandising and replenishment
• Works with energy and pace.
• Communicate confidently with customers and the team
• Cash Handling to include operating the tills and processing refunds and exchanges
• Resolve complaints and queries effectively face to face and via telephone.
• To be compliant with all merchandising product placement and promotions in store adhering to operational guidelines
• Maintain great stock standards and excellent service proposition
• Deliver operational excellence in all processes.
• Ensure compliance with company policies and procedures.
• Minimise stock loss and adhere to security procedures whilst adhering to stock loss controls
• Implement actions identified within the Stock Loss Action Plan
• Complete cashing up of store takings as scheduled and in line with Company policies and procedures.
  
  Experience of working in a customer service environment
• Experience working to sales targets and KPIS.
• An ability to identify sales opportunities.
• Ability to plan, implement and work at pace to achieve deadlines.
• Ability to communicate effectively and feedback in a positive manner.
• Strong Communication skills
• Ability to Prioritise
• Ability to adapt communication style
• Ability to seek regular feedback from managers, peers and colleagues and use this to improve skills and behaviours
• You will be confident and able to communicate across all levels, reliable and flexible, pay great attention to detail and be
able to work as part of a team to achieve goals and targets.
• You will have either previous experience in retail / customer service or skills that are transferable to this role., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .