Sales Operations Advisor

The Inbound Operations Advisor will provide operational and administrative sales support to all members of the Inbound Sales team, including management. The successful candidate will be a highly organised self-starter who can not only follow instructions accurately and on time, but also take responsibility for driving support efficiency and suggesting new ideas and processes for improvement. This is a broad role requiring a high degree of initiative and is likely to cover areas including: general operational support and administration, sales reporting, escalations/complaints and inbound/outbound calls.,

• Day to day administration and operational sales support to the Inbound Sales Team
• Working closely with the sales team department manager to drive process improvement across.
• Ensure customer escalations, disputes and failed orders are dealt with in a timely manner, which may require speaking to customers.
• Create sales and operational reports as requested by line manager or Head of Channel.
• Working closely with our fulfilment team to assist in following up on accounts that are in provisioning or rejected status.
• Assist sales agents and management with operational enquiries.
• Ensure all compliance processes are followed. Carry out sale audits.
• Assist with and lead sales investigations.