Sales Operations Executive - Office Based role Monday to Friday, Milton Keynes. Alternatively known as: Sales Retention / Customer Retention Are you a Retention Sales Executive with a passion for digital payments / finance, looking for a challenging and rewarding career in a dynamic and innovative company? If so, you might be the perfect fit for Viva.com, Europe's first acquirer that powers merchant payments acceptance across 24 countries and 1,165+ devices. We are seeking talented and motivated individuals to join our team and help us shape the future of payments. Don't miss this chance to propel your career forward and make a significant impact in a thriving industry. Apply now to embark on a journey of professional growth and success with Viva.com! Why viva.com viva.com is Europe's first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, viva.com's Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of viva.com's technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey. Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. viva.com's ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.,

• Merchant Retention: Work with existing Viva.com customers to develop and execute strategies aimed at retaining merchants, reducing churn, and increasing loyalty.
• Winback Strategies: Identify churned or dormant merchants and develop winback strategies to re-engage and reactivate these accounts.
• Customer Relationships: Build and maintain strong relationships with decision-makers within your assigned portfolio, ensuring satisfaction and long-term loyalty.
• Account Management: Conduct regular account reviews and identify opportunities for up-selling and cross-selling additional Viva.com products and services.
• Sales Cycle Ownership: Own the full sales cycle from account development and deal structuring to negotiating and closing the sale.
• Performance Analysis: Analyse customer data to identify trends and areas for improvement, ensuring that retention and winback strategies are data-driven and effective.
  
  Industry Experience: Experience in the payments industry is a plus.
• Solution Crafting: Ability to identify customer technical and commercial requirements to craft tailored solutions.
• Presentation Skills: Strong presentation skills, particularly over the phone or in video meetings.
• Negotiation Skills: Confident negotiator capable of achieving win-win commercial agreements.
• Collaboration: Strong collaboration skills, able to work with a wide range of people to get things done.
• Technology Interest: Strong interest in technology, with the desire to become a payments subject matter expert.
• Language Proficiency: Fluent in English.
  
  Join us at Viva.com and be part of a team that is revolutionizing the payments industry. Apply now and take the next step in your career!
• Individual performance bonus up to 4 monthly salaries per annum.
• Private medical health insurance.
• 25 Days holiday rising to 30 with service + bank holidays.
• A diverse multi-cultural working environment.
• Office gym available at Milton Keynes office only.
• Opportunity to fast track skills development by working on a broad range of risk topologies, within the fast evolving digital payments environment.
• Technology focused organization, employing many leading edge technologies.
• Office based role working out of our Milton Keynes office.